Let's be clear: Your insurance company is not your partner in health. It is a for-profit bureaucracy designed to create just enough friction to make you give up. The confusion you feel about your telehealth benefits is not a personal failing; it is a deliberate feature of a broken system.

You've spent hours on hold, been transferred four times, and you still can't get a straight answer about whether your child's telehealth sessions are covered the same as in-person. You navigate complex projects, tight deadlines, and demanding systems for a living. But the soul-crushing opacity of your insurance portal makes you feel like you're failing at the most important project of all: getting your kid the care they need.

The EF Tax You're Paying Without Knowing It

This bureaucratic nightmare isn't just frustrating — it's clinically destructive. ADHD is an Executive Function Disorder, not a Behavior Disorder. The constant task-switching required to navigate insurance — tracking deductibles, comparing coverage tiers, remembering callback numbers — is a massive, invisible cognitive load designed to exhaust you into compliance.

And the research is specific: the single greatest barrier to diagnosis is the prohibitive financial cost. The insurance company's deliberate opacity around telehealth coverage is a direct extension of this barrier. They don't need to explicitly deny your claim — they just need to make the process of verifying coverage so exhausting that you give up before you even start.

The goal of an insurance company is to manage their financial risk. The goal of a clinician is to help you manage your neurological reality. These goals are not aligned.

You have been trying to "optimize" a system that is fundamentally hostile to your well-being. The lie is that if you were just more organized or efficient, you could solve this. The truth is, this is not your job.

Our Rebellion: We Take the Fight Off Your Plate

Verifying your insurance benefits — for telehealth or any other service — is part of our job, not yours. It is a non-negotiable part of our process because we refuse to let a bureaucratic barrier stand in the way of care.

Here is our simple, low-demand protocol:

  1. You schedule a free, 15-minute Fit Check.

  2. If it feels like a good fit and you want to use your insurance, we securely collect your information.

  3. We personally contact your insurance provider. We navigate the phone trees and the jargon.

  4. We report back to you with a clear, definitive answer on your exact telehealth coverage and what your responsibility will be, before you ever commit to a paid session.

Your first step isn't another battle. It's a strategic delegation. When you're ready to take this off your plate: Start here →

Part of: Cost & Insurance → | Related: Sliding Scale Guide · The Superbill Guide